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HOW DO I RESET THE PASSWORD ON MY STORE ACCOUNT?
If you need to reset your store account password, please click on the “Forgot Password” link on the login page.You will be prompted to enter your email address. After entering your email address in...
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DIGITAL DOWNLOAD SUPPORT
Can I download digital tracks to my handheld device, iPhone, or iPad? Digital tracks cannot be downloaded directly to your handheld device, iPhone, or iPad. (some exceptions may apply…see Codec I...
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HOW SOON WILL MY ORDER SHIP?
On average, orders containing in-stock items will be processed within 7-10 business days: We will automatically notify you via email once your order has shipped.During peak holiday seasons, weeken...
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HOW DO YOU FULFILL PRE-ORDERS?
What is a Pre-Order? Any items ordered prior to the official release date are pre-orders. You will be charged for pre-order items when you place your order. When will my Pre-Order Ship? The schedul...
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HOW DO YOU CALCULATE SHIPPING CHARGES?
Standard US/Domestic Shipping Fees:$7.99 - For orders of $49.99 and under$9.99 - For orders $50-$74.99$12.99 - For orders $75-$149.99$14.99 - For orders $150+International Shipping Fees:$15.99 - ...
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HOW DO I TRACK MY ORDER AFTER IT SHIPS?
US Shipments Upon shipment of orders to addresses in the United States, you will receive a confirmation email with tracking information. If you do not receive your confirmation email, please chec...
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WHAT IS YOUR RETURNS POLICY?
Items may be returned within 30 days of receiving your shipment. (Some exceptions may apply.)Returned items must be: In new condition and securely packaged. CDs/vinyl/cassettes/DVDs must be unopene...
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WHERE CAN I REVIEW A SIZE CHART?
All sizes are shown below in inches and may vary slightly by manufacturer:
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DO YOU CHARGE SALES TAX?
Sales tax will be charged for both US and Canadian orders. The amount of your sales tax will be calculated and displayed during the checkout process. CANADIAN CUSTOMERS – You will be charged Canad...
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PROMOTIONAL CODES/DISCOUNTS
Please be advised that you may only use one promotional code per order.Preorder items are excluded from discounts.Discounts cannot be combined with any other promotion. (e.g. free shipping).Discou...