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  1. Jackson Wang Store
  2. FAQ

FAQ

  • Am I able to cancel my order or edit my shipping address?
  • Why does my tracking say "Label Created" but hasn't updated yet?
  • Holiday Order Deadlines
  • HOW DO YOU FULFILL PRE-ORDERS?
  • HOW DO I TRACK MY ORDER AFTER IT SHIPS?
  • HOW DO I RESET THE PASSWORD ON MY STORE ACCOUNT?
  • DIGITAL DOWNLOAD SUPPORT
  • HOW SOON WILL MY ORDER SHIP?
  • HOW DO YOU CALCULATE SHIPPING CHARGES?
  • WHAT IS YOUR RETURNS POLICY?
  • WHERE CAN I REVIEW A SIZE CHART?
  • DO YOU CHARGE SALES TAX?
  • PROMOTIONAL CODES/DISCOUNTS
  • WHAT FORMS OF PAYMENT DO YOU ACCEPT?
  • IS IT SAFE TO USE MY CREDIT CARD?
  • HOW DO I CREATE A STORE ACCOUNT?
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